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Frequently Asked Questions

Disclaimer

  • Please do not leave your pet unattended in any collars, leashes, accessories or clothing. We are not responsible for any damages.
  • Please make sure your shipping address is correct. We are not responsible for replacing items sent to the wrong address.

ALL sale items are final


I signed up for the newsletter and never received a code?

Coupons codes are sent to the email address provided. Please check your spam or other folders.

 


An item I want is out of stock, will you be re-stocking it?

Most of the items we release are limited collections. Once they sell out we often do not re-stock these items. Please sign up to our newsletter to be notified when we re-stock and release new items.

 


How can I make a change to an order I placed?

Since we ship out our items very quickly we are unable to make changes to orders once they are placed. Please make sure your order information is correct before checking out.

 


Do you offer wholesale?

We currently do not offer wholesale accounts.

 


Do you have an affiliate program?

We currently do not have an affiliate program but we do have a referral program for customers to share with their friends.

 


How do I contact you about an order placed?

When reaching out please include your order number or email used so we can help you as quickly as possible.

 


I placed an order but didn’t receive a confirmation email?

Please check your spam or “other” folders for an email confirmation.

 


What if I have an issue with an item I ordered on Amazon?

All items purchased on Amazon are fulfilled by Amazon. Please contact their customer support to assist you with any order issues.

 


Will You Have More Patterns Available?

Yes, our inventory is always changing and we add new stuff regularly.

 


Do you take Custom Orders?

We do not offer custom orders.

 


How Do I Know What Size to Order my Dog?

Please refer to our size chart to get the best idea of fit. Please take into consideration, weight, breed and measurements. If you need help choosing the best size please contact us.

 


How Do I Wash My Tooth & Honey Accessories?

Hand-wash with warm water and soap, let air dry.

 


Do you make sizes for small dogs?

We currently do not offer to size for small dogs but we will be expanding our size range in the future.

 


How can I ask a question about ordering?

If you can’t find an answer to your question here, then please use our Contact Form

What payment types do you accept?

We accept Visa, MasterCard, Discover and American Express.

 


 

When is my credit card charged?

Your credit card will be authorized on the date your order is placed, but you will not be charged until the items ship. Depending on your banking institution, a pending authorization generally takes 2-3 business days to clear.

 


 

Was I charged twice?

ou may have noticed a pending authorization post on your account. The pending authorization for the full amount of an order is a common bank practice to verify an account’s authenticity and to ensure it has sufficient funds. Depending on your banking institution, a pending authorization generally takes 2-3 business days to clear.

Your credit card will be charged the invoice total upon shipping.

Please only click the “Submit Order” button once to avoid multiple authorizations.

If you have any additional questions, feel free to Contact Us.

 


 

How do I know if ordering online is secure?

At toothandhoney.com protecting your information is a priority.

With regard to overall security, we always use industry-standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

Are shipping costs re-fundable?

All shipping costs are non-refundable.

 


What if I put in the wrong mailing address?

Please make sure your shipping address is correct. We are not responsible for re-shipping items that are sent back to us due to an incorrect mailing address.

 


Do you ship to P.O. Boxes?

Yes, we can ship to P.O. Boxes.

 


 

Does Tooth & Honey ship overseas?

At the present time, we are only selling within the United States.

 


 

When will my order ship?

Your order will be on its way within 1-3 business days. Tell your pooch to hold tight!

 


 

What shipping methods do you use?

We use USPS for all orders. 

 

What’s your policy on Returns & Exchanges?

Please contact us before sending items back to us.
Your return MUST be authorized in order to be eligible for a refund that is issued in store credit. We are not responsible for refunding returns that are not authorized by us.
We accept returns on items within 14 days of purchase date.
-ALL SALE ITEMS ARE FINAL SALE AND NON-RETURNABLE
– Returns are issued in a form of store credit less the shipping costs.
– Shipping costs are non-refundable
– We currently do not offer exchanges at this time. It’s best to place a new order for the item you wish to have.
In order for your item to be eligible for a return, it MUST BE UNWORN, COMPLETELY FREE OF ANY PET HAIR AND IN NEW CONDITION/ ORIGINAL PACKAGING. We are not responsible for returning items that do not meet our return standards.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Non-returnable items: Final Sale Items may not be returned.To initiate a return contact us at info@toothandhoney.com. Please include your order number. 
If there is an issue with your order, you received a defective product or wrong item please contact us so we can take care of that for you.

EXCHANGES

Due to high sell out risk we do not offer exchanges at this time.


 

How can I make changes to my order?

Please Contact Us quickly if you would like to make any changes to your order. We are unable to make changes once your order has shipped.

 


 

I received a damaged/defective/incorrect item. What do I do?

We apologize for the error with your order and will certainly correct this for you. Please Contact Us and we will assist you with a return label. In our effort to provide the best quality control, and customer service, please report all issues with orders.