Help! My package is lost or stolen.
Unfortunately, we are not responsible for lost or stolen packages. We recommend reaching out to your courier asap.
Also, please remember that human items are shipped separately and sometimes take a little longer. If you have any other questions feel free to contact us, and we’ll try and help.
Please be aware you may incur customs and duties fees upon arrival of your order. You are responsible for these fees.
For orders under 1lb, we ship USPS. For orders over 1lb, we ship FedEx.
*All prices are in USD. If you are ordering from another country, please keep the exchange rate in mind.
What countries do you ship to?
We ship to the United States, Australia, Canada, Europe, and United Kingdom.
Orders shipping to Canada may incur duty and import fees
Are shipping costs refundable?
All shipping costs are non-refundable.
What if I put in the wrong mailing address?
Please make sure your shipping address is correct. We are not responsible for re-shipping items sent back to us due to an incorrect mailing address.
Do you ship to P.O. Boxes?
Yes, we can ship to P.O. Boxes.
When will my order ship?
Your order will be on its way within 1-3 business days. Tell your pooch to hold tight!
What shipping methods do you use?
We use USPS, DHL, FedEx, and UPS for US & Canada orders.
I ordered human and dog clothes and didn’t get one of them!
All our human apparel is made to order, so it ships separately. Please allow 4-6 weeks on all human items.