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*GET FREE US SHIPPING ON ANY ORDERS OVER $200

General Questions

Disclaimer

  • Please do not leave your pet unattended in any collars, leashes, accessories or clothing. We are not responsible for any damages.
  • Please make sure your shipping address is correct. We are not responsible for replacing items sent to the wrong address.
  • Custom human items ship separately. If you haven’t received an item with your order this could be why. 

ALL sale items are final


I signed up for the newsletter and never received a code?

Coupons codes are sent to the email address provided. Please check your spam or other folders.

 


An item I want is out of stock, will you be re-stocking it?

Most of the items we release are limited collections. Once they sell out we often do not re-stock these items. Please sign up to our newsletter to be notified when we re-stock and release new items.

 


How can I make a change to an order I placed?

Since we ship out our items very quickly we are unable to make changes to orders once they are placed. Please make sure your order information is correct before checking out.

 


Do you offer wholesale?

We currently do not offer wholesale accounts.

 


Do you have an affiliate program?

We currently do not have an affiliate program but we do have a referral program for customers to share with their friends.

 


How do I contact you about an order placed?

When reaching out please include your order number or email used so we can help you as quickly as possible.

 


I placed an order but didn’t receive a confirmation email?

Please check your spam or “other” folders for an email confirmation.

 


What if I have an issue with an item I ordered on Amazon?

All items purchased on Amazon are fulfilled by Amazon. Please contact their customer support to assist you with any order issues.

 


Will You Have More Patterns Available?

Yes, our inventory is always changing and we add new stuff regularly.

 


Do you take Custom Orders?

We do not offer custom orders.

 


How Do I Know What Size to Order my Dog?

Please refer to our size chart to get the best idea of fit. Please take into consideration, weight, breed and measurements. If you need help choosing the best size please contact us.

 


How Do I Wash My Tooth & Honey Accessories?

Hand-wash with warm water and soap, let air dry.

 


Do you make sizes for small dogs?

We currently do not offer to size for small dogs but we will be expanding our size range in the future.

 


How can I ask a question about ordering?

If you can’t find an answer to your question here, then please use our Contact Form